Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every help request you send to us will be attended to within maximum 60 min. In case your trouble ticket or e–mail calls for additional assistance from a server administrator, we will timely forward it and leave a note to inform you that your issue is being worked on. If you order our Managed Servers package, all of the tasks included there will be performed at a time of your liking.
A First–Rate Technical Support Service
If you need any assistance while working with our Online Control Panel or with any of the applications that we have pre–installed on the server for you, do contact our technical support staff at any time through the ticketing system. Plus, should you require assistance administering your dedicated hosting server, you can make use of the Managed Servers package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is fitted out with our charge–free Online Control Panel, which sports an exhaustive knowledge base plus a selection of how–to video tutorials. Whenever you require help while working with the Online Control Panel, just click the Help or Videos buttons in the upper right corner.