Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Response Guarantee

  • Each ticket that you send to the technical support team will be attended to within up to 60 minutes. All popular issues shall be answered instantly. Nonetheless, if the assistance inquiry you have posted calls for the assistance of a competent technician, we’ll address the ticket to him and will let you know about the delay.

  • Top quality support service
  • Expert Customer Help And Support Service

  • We are working for you day and night to offer advices and tech support as well as to help you with any problem that you may come across as you are taking care of your virtual server. We are able to aid you with all pre–installed packages, including your OS, server admin panel (based on the VPS type) and the Online Control Panel created completely by our developers.

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Online Control Panel that is included as a gift with your VPS gives an included article base. You will find a range of descriptive how–to content articles and a number of step by step video training materials that demonstrate all the essential site managing responsibilities. You can view them by clicking the Help or Video buttons in the top right side of each Control Panel section.